Frequently Asked Questions
Here you’ll find answers to the questions we receive most frequently from customers.
Remote Patient Monitoring and Chronic Care Management are Medicare Part B services. That means Medicare covers 80% of the cost, just like an office visit or lab test. The remaining 20% is usually taken care of by your secondary or supplemental insurance. To check for any co-pays, just reach out to your insurance provider and ask about CPT codes #99494 and #99490.
That’s great! Our goal is to help you stay that way. Think of your Health Coach as a wellness partner—helping you stay on track and making sure your doctor is in the loop about any changes in your health or medications. Plus, catching small changes early can help prevent bigger health issues down the road. This program is all about keeping you feeling your best while avoiding unnecessary trips to the doctor or hospital.
No, you can always share your health updates over the phone. However, if a family member or friend has an email they’re willing to use, that can be helpful for receiving program updates. You can also check email at places like the library, church, or senior center.
Absolutely! You can call during business hours or send a message through our Nsight app. Plus, you can log any health updates between calls, so when you do chat with your coach, they’ll have all your latest info at hand. Access to the app is available as soon as you sign up.
There’s no set rule on how often you log updates—just do what works for you! The more information your doctor and Health Coach have, the better they can support you. We want this to feel helpful, not like a chore. Each practice reviews logs differently, and in addition to your doctor, their care team (including nurses and medical assistants) may also check your updates.
No problem! A caregiver can communicate with our healthcare team on the patient’s behalf, as long as we have the patient’s approval. Just provide the caregiver’s name and contact info so we can keep them in the loop when needed. The caregiver can also access the patient’s Nsight account using their own email, with permission.
No contracts, no obligations—you can cancel anytime! Just message your Nsight nurse, email support, tell your Health Coach, or give us a call 24/7 at 888-270-4225.
Most patients receive a call once a month, which tends to be just the right amount for staying connected. If your health needs change or you require more frequent support, we’ll adjust accordingly.
No, just reach out and we’ll get you started—no forms required.
